FAQ


  • Who drew these? Are you a real person?
    • A little man in my head (I call him Mason) dreams of bonsai all day. Me (Caleb) puts sharpie to paper to makes those dreams a reality. Right now Caleb is procrastinating on doing real life at the ripe young at of 22 by teaching, dancing, and drawing trees.
  • Who is your inspiration?
    • As a bonsai lover originally from SoCal, I especially look to John Naka (1914-2004) and his Goshin (Guardian of the Spirit) bonsai. As an amateur wood designer, George Nakashima (1905-1990) also left a lasting impression. As just another human out there, I love my parents too.
  • What is the product quality?
    • Printing is professionally done, with original art file sizes ranging from 5000x3000 px to 16,000x9,000 px. As a comparison, an expensive Nikon camera is often set for 3872 × 2592 px.
  • Where can I ship a product to? I live in the North Pole.
    • I'm no Santa, but anywhere in the world! Shipping costs are less for the U.S. and Europe.
  • When will my order arrive? I want it now.
    • You click buy. (Awesome!)
    • Custom product takes 2-5 business days to be created perfectly (>50% of time within 3 days).
    • Product shipped to your doorstep at shipping speed you chose at checkout.
    • For example: 2-5 biz days to print + 2-3 day USPS shipping = 4-8 biz days.
  • I want to send this to my aunt/grandpa/dog as a gift. Possible?
    • Of course! Just make sure to put in Papa Lee or Spot's shipping address at the checkout instead of your own.
  • Are there refunds?
    • If the product you receive is defective or does not match your order or you hate it, you can ship it right back to the address provided on the packing slip. I'll personally see to it that you'll get your full refund promptly.
  • I want a personalized bonsai design done!
      • Great! I draw dozens of trees in my free time (or secretly at my desk at work) so maybe there's already one that'll pique your curiosity. Scroll through my Instagram & shoot me an message or use the contact form below!
      • No dice still? Email me at bonsaimindset@gmail.com with a bonsai photo you'd like me to sketch and we'll go from there! I always respond within 48 hours.